FAQs

Nester was first established in 2018 and is based in London. We operate as an online peer to peer (P2P) financing platform which will help you discover and invest in new property opportunities as an Investor or even help you finance your property (as a Buyer) depending on your individual needs. We believe in providing ethical and easy to understand information to all our customers.

Our role is to carefully select and evaluate real estate investment opportunities for listing on our platform. Our team’s decades worth of experience in real estate financing and financial law means that we can use our industry expertise to help create and facilitate relationships between Investors and Buyers. For further details of our role over the life of the agreement, see Investor FAQ’s and our Risk Statement.

We’re also here to answer any questions you may have when it comes to using our Service as we would like to make these processes transparent. You can email us at info@nester.com or call us on +44 203 983 0707.

Nester has been founded by individuals who have decades worth of experience in financial law, global banking and real estate financing. The information built up from these different sectors will help us provide you with exceptional products as well as being able to explain investing through our platform avoiding all the unnecessary jargon. We focus on creating financial empowerment for all and will always help break down barriers that may prevent you from progressing financially.

Our Service is also based on Islamic finance principles. This means we may use slightly different terms than you have seen on other Peer to Peer platforms. For example, we use the phrase “Buyer” where you may be used to seeing the word “borrower”. The investments we offer are called “Finance Requests”, rather than loans. More details about what Islamic finance means can be found in the Our Principles FAQ section.

Nester takes every precaution when it comes to keeping your personal information safe in line with Data Protection laws including GDPR. If you would like to know more, please see our privacy policy.

We take complaints very seriously and welcome all feedback. If you’d like to make a complaint, please email compliance@nester.com. We will then send you a copy of our complaints handling procedure, along with an explanatory leaflet regarding your ability to refer your complaint to the Financial Ombudsman Service if you are unhappy with our response. Our Complaints Officer will investigate your complaint and we will aim to get back to you as soon as possible. For more details on how we handle complaints, including the time frame we have to reply, please see our Service Terms.

You can register by clicking here. Once you’re through to the registration page, we just need you to fill in some initial contact information and then you can get started with tailoring your experience by either becoming a Buyer or an Investor.