This privacy notice tells you about the information we collect from you when you submit an enquiry to us via our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.
Who are we?
We are Nester Platform Ltd a wholly owned subsidiary of Nester Holdings Ltd. Our address is 30 Moorgate, London EC2R 6PJ. You can contact us by post at the above address, by email at firstname.lastname@example.org or by telephone on +44 (0)203 983 0707.
Should you wish to contact our data protection officer to make any enquiries about our use of your personal data please direct all correspondence to the contact details above.
What personal data do we collect?
When you submit an enquiry to us, we ask you for your name, a contact number, your email address and a brief description of your enquiry.
Why do we collect this information?
We will use your information to respond to your enquiry and hopefully to provide you with the information you need. We do this in order to take steps at your request prior to entering into a contract i.e. as part of pre-sales activity.
What do we do with your information?
Your information is stored in our Customer Relationship Management (CRM) system. Our server and hosting arrangements provide secure and appropriate level of safeguards for your personal data. It is not sent outside of the European Economic Area (EEA).
We will read your message and normally respond to you either via telephone or via email. We may ask for your consent to retain your information in our CRM system in order to send you further information that we think may be of interest to you.
We will not use the information to make any automated decisions that might affect you.
How long do we keep your information for?
We will retain your personal data for as long as is necessary to fulfil the purpose for which the data was collected and any other permitted linked purpose (for example to comply with regulatory requirements regarding the retention of such data). If your personal data is used for two purposes we will retain it until the purpose with the latest period expires; but we will stop using it for the purpose with a shorter period once that period expires. Our retention periods are also based on our business needs and good practice.
Your rights over your information
By law, you can ask us what information we hold about you, you can see it, and you can ask us to correct it if it is inaccurate.
You can also ask for it to be erased and you can ask for us to give you a copy of the information.
You can also ask us to stop using your information at any time, either by clicking the unsubscribe link at the end of any email communication, or by emailing, writing or telephoning us using the contact details above.
Your right to complain
If you have a complaint about our use of your information, you can contact the Information Commissioner’s Office via their website at www.ico.org.uk/concerns or write to them at:
Information Commissioner’s Office